How do I track my order?

We have three options for you to track your order:

• You can track your order any time by logging on to your account or by clicking the link in the email you’ll receive once your order has shipped.

• You can give us a call at (888) 731-6688 any time Monday – Friday, 9am – 5pm PST.

• You can email our customer service team at

How Long does it take for me to receive the items I ordered?

All in-stock items typically will process and ship out within 3-5 business days. It usually takes 1–6 business days to receive your delivery once it has shipped. For items that are either not currently in stock, specially ordered, or custom built, please either give our Shipping & Processing Team a call at (888) 731-6688 or consult directly with your salesperson to receive a best estimate. Please note that we can’t always forecast delays during shipment, so if your products are in fact delayed, we will make every effort to immediately communicate that information to you directly so you can prepare accordingly.

What types of delivery service do you offer?

We strive to give you the fairest price while also getting your furniture and accessories to you in top-notch condition. Larger orders will ship through highly rated freight trucking companies. Smaller items, such as accessories, are shipped via FedEx.

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