Frequently Asked Questions

How do I track my order?

We have three options for you to track your order:
• You can track your order any time by logging on to your account or by clicking the link in the email you’ll receive once your order has shipped.
• You can give us a call at 888.731.6671 any time Monday – Friday, 9am – 5pm PST.
• You can email our customer service team at customerservice@garfieldint.com.

How long does it take for me to receive the items I ordered?

All in-stock items typically will process and ship out within 24–72 hours. It usually takes 1–6 business days to receive your delivery once it has shipped. For items that are either not currently in stock, specially ordered, or custom built, please either give our Factory Service Center a call at 888.731.6671 to receive a best estimate. Please note that we can’t always forecast delays during shipment and/or from our factory in Southern California, so if your products are in fact delayed, we will make every effort to immediately communicate that information to you directly so you can prepare accordingly.

What types of delivery service do you offer?

We strive to give you the fairest price while also getting your furniture, equipment, and/or accessories to you in top-notch condition. Larger orders will ship through highly rated freight trucking companies. Smaller items, such as accessories, are shipped via FedEx. To learn more about the entire shipping process, please click here.

I've never received a freight shipment before. What can I expect and what do I need to do upon its arrival?

Large orders may packaged in multiple boxes that are secured tightly to a wooden pallet. The shipping companies we use may not be a household name like UPS, but they are reputable, nationwide carriers that are committed to providing you with an equally professional experience.
 
Below is a general checklist of what to expect when your freight delivery arrives. If you have any more questions, feel free to call us any time at 888.731.6671  or email us at customerservice@garfieldint.com.

Inspect order for damage. As soon as your shipment arrives, inspect it in its entirety for signs of damage. Do this before signing any delivery receipt. Take note of dings, dents, punctures or signs of tampering. Only accept the package and sign after you have carefully inspected its arrival condition. You reserve the right to reject any delivery.

Report damages. If you do find notable signs of damage, open the package while the driver is still there and check the item. If you do find damage, please give the Garfield – Factory Service Center a call immediately at 888.731.6671 before taking any action. Take photos of the damage and make sure to note any viable damage on the delivery receipt. Be sure to contact us within 48 hours of receiving the shipment to notify of any other damage unnoticed at the time of delivery.

Compare delivery receipts. Compare the number of boxes in your delivery with the amount of boxes on your delivery receipt. The number of boxes should always match the delivery receipt. If there is a discrepancy, please make sure to notate on the delivery paperwork.

Request a delivery signature. You should not waive your rights to delivery signature. If you do not inspect your delivery upon arrival, Buy-Rite Beauty will not be able to cover costs of damages.

Sign and approve. Once you are completely satisfied that your delivery is correct and in perfect condition, sign the receipt of delivery. Once again, if part of your order is incorrect or damaged, contact our customer service or shipping team immediately upon delivery.

Open package and check contents. If your delivery packaging appeared to be in good order and you signed the delivery receipt, open the packaging and inspect its content. Contact us within 48 hours with any issues. Keep all packaging materials for the first 30 days or until you are 100% sure that you are satisfied with everything in your order.

Do you have a showroom where I can see and touch all of these items in person?

Yes we do! We have a factory showroom in Los Angeles, California where you can come to experience first-hand the quality of our equipment collection. Don’t worry if you live too far away to drive—we’ve created a Fly-&-Buy program to help you get to our showroom no matter where you live! 

What type of warranty do you offer?

We stand behind our products.  Every product available on Shop-PARAGON.com is covered an industry-leading warranty.  Some products or components may carry different warranty periods. But for the most part, most products are covered by an 1-year warranty at minimum.  For more information on the specifics of our warranties, contact the Factory Service Center at 888.731.6671 or email us at CustomerService@garfieldint.com for more information.

What's your return and exchange policy?

We understand that it can take a few days or a few weeks to determine if your new furniture will work for you. If you’re not completely satisfied with your order, just let us know within 30 days. The Factory Service Center will be happy to walk you through our return or exchange process. Please contact the Factory Service Center at 888.731.6671 or email us at CustomerService@garfieldint.com for more information. 

Does Shop-PARAGON.com offer any options for financing or leasing a purchase?

We have multiple financing programs available for our customers. Click here to learn all about the different options and advantages to financing your equipment, contact the Factory Service Center at 888.731.6671 or email us at CustomerService@garfieldint.com for more information.

Why should I sign up for a Buy-Rite account?

By signing up for a Shop-PARAGON.com account, your shopping experience will become much easier. Just to name a few of the benefits, you’ll be able to:
a. Save items to your wish list
b. Check out faster
c. Check the status of your orders
d. View past orders
e. Be the first to learn about new products, events and specials.

Where are your products made?

We offer furniture and equipment made in our factories all around the world, including the United States, Europe and Asia. We have a wide product portfolio that will fit anyone’s style and budget. Regardless of where your furniture is made, each and every one of our products is backed by our reliable product warranty and Factory Service Center team.

Do you ship outside of the U.S.A?

We do! We’ve worked with many salon owners overseas using Bongo. By registering with Bongo you will receive a U.S. address and enter that address for your shipping and billing address. Once your shipment arrives at Bongo, you will coordinate to have your order shipped to your address. This method can save you up to 82% on shipping costs. 

Can I make changes to my order?

We will try our very best to accommodate any changes that you may need to make to your original order prior to shipment. Just give us a call at 888.731.6671  to discuss the options available.


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